, pub-2868563824405179, DIRECT, f08c47fec0942fa0
top of page



EU Orders

All parcels sent outside of the UK are subject to customs charges, this now includes the EU as of January 1st 2021. 


you are buying goods from me directly, Robyn Gough. I am a sole trader and I am not VAT registered. 

I am not registered with the IOSS

This means there will be no VAT or duties paid on your order. Once your order arrives in the EU, you the customer will be required to make all payments for this upfront. 


For all orders, VAT/customs charges will be charged when a parcel arrives at customs.


Customs charges are determined when the parcel arrives, therefore it’s impossible for me to determine what amount you will be charged in advance. 

You can check the order value for whether you will be charged Duties by looking up

"De Minimus Threshold" on google for your country.

Google the following:

Country De Minimis Threshold Value on Customs

DutyDe-minimis Threshold Value on VAT/GST (or similar taxes)

Does the price I pay include customs charges?

The price you pay does not include customs charges or taxes as these are not known at the time the order is placed.

The decision is made by the relevant authorities in the delivery country who will contact you, the recipient if there are any charges to be paid. 

Customs and Tax

Customers may incur some Duty or Tax payment in addition to VAT charges on delivery depending on your country's import laws.


This is paid to the delivery company by you, the recipient on delivery.


Import duties and handling fees are not my (Robyn Gough Sole Trader) responsibility. If you refuse to accept delivery and I have to organize the ordered to be returned, you will have to pay the courier and any duty costs out of any refund I make to you.

What happens if customs charges are refused?

There is a risk that the parcel will be abandoned or returned to the sender. These actions may not be free of charge and as each country has different rules I cannot give any specifics.  

I (Robyn Gough Sole Trader) cannot be held responsible for any charges that customs enforce on a parcel.

How long will my parcel be held in customs?

The courier will attempt to clear your parcel as quickly as possible through customs; however, there are occasions where customs in the delivery country shall require additional information to assist in the clearing of the goods.

Generally, customs will contact the recipient directly and for this reason, I request for you to ensure that you include all up-to-date and correct contact details for the courier during the ordering process.

***Coronavirus International delivery information***

I am working with multiple airlines and postal/courier partners across the globe to maintain services. However, delays should be expected. Many countries have implemented special measures to combat the spread of COVID-19, especially for signature services to maintain social distancing. 

The situation is changing daily. Most major export routes remain open, and we continue to accept and process mail, although customers may experience varying levels of delay.

bottom of page